Contact Student Support & Advising

Important Notice: OSAP Inquiries
For privacy and security reasons, we cannot address personal financial information related to OSAP via email. To discuss your inquiry, please connect with us in person or by phone. We are dedicated to safeguarding your privacy and ensuring your information is managed securely.

Beginning January 22, 2024, new international students will require an attestation letter from the province or territory in which they plan to study with every new study permit application. York University will provide important information and updates as they become available. Students can also visit the Study Permit FAQs for more information and ongoing updates. Current international students in Canada will not need an attestation letter for study permit renewals.

Advisors at Student Support & Advising provide assistance and guidance to students seeking information on admissions inquiries, your student record, your student account and financial aid matters.

We are here to help you:

For course-related inquiries, please contact your Faculty's Academic Advising office.

FAQs

Confirmation of Enrolment for Fall 2024 OSAP is taking place from Sep 1 to Sep 10th – There is no need to follow up on COEs until September 10th.

The 2nd installment for the fall/winter study period will be released during the first two weeks of January if you are enrolled in a full-time course load and no supporting documents are outstanding.

If you have submitted your application with required documents by July 15th and do not receive your funding by the payment due date of January 10, interest will be deferred on the outstanding balance for one month (January only). If you submitted your OSAP application after July 15th and you don’t get your funding by January 10th, then you will accrue interest charges at 1.09%.

Visit the OSAP Important dates page for more info.

Your 2nd OSAP installment will be released between January 2 to January 10 if you are enrolled in a full-time course load and no supporting documents are outstanding.

Log in to your OSAP account to check the status of your application.

Fees for the winter term are due on January 10. Visit our webpage about how and when to pay through your student account.

If you are a first-year student and paid the $300 registration deposit, you will not be de-enrolled from classes should you miss the “Minimum Payment due by” date.

However, you will accumulate interest charges on your student account.

To avoid this situation, we recommend reading the Understand Your Statement webpage. 

If you do not remember your Passport York username or password you can reset your Passport York username or password using one of the options provided on the Passport York Password Reset web page.

Spaces in the course may be reserved or restricted.

To request permission to join the course or to be added to the waitlist, you will need to contact the department that is offering the course. You can use the Course Contact Directory or the York Directory tool to find departmental contact information.  

Services we provide online

Many services are available to you completely virtually.

  1. To order transcripts, graduation letters, diplomas, a RESP letter, or any other customized letter, submit a request through the request a letter webpage. 
  2. To request a change of your academic program, submit a program change request.
  3. To reactivate your York record after time away, submit a reactivation form.

For a full list of online services, visit My Online Services.

Resources available to you

Learn about other ways we can support you in your journey as a student. If you need help outside of your student account, please see the following resources available at York.

Beginning January 22, 2024, new international students will require an attestation letter from the province or territory in which they plan to study with every new study permit application. York University will provide important information and updates as they become available. Students can also visit the Study Permit FAQs for more information and ongoing updates. Current international students in Canada will not need an attestation letter for study permit renewals.

Meet with us

If you are looking for support at Markham Campus, please visit the Markham Campus Student Support Advising page.

Note: For all OSAP inquiries, please ensure that you have uploaded your OSAP documents directly to your OSAP account.

For in-person appointments

If you have inquiries about accounts, financial aid, enrolment or admissions, you can visit us for drop-in support. Students will be seen on a first-come, first-served basis. You will need to sign-in using QLess to get in line for an appointment.

QLess app

  1. Download the app on your smartphone from Google Play or the Apple App Store.
  2. Open the app and search for Office of the University Registrar (OUR) at York University.
  3. Choose the queue called Office of the University Registrar (OUR) - In-Person Service, Student Support and Advising.
  4. Enter your phone number where a SMS text message can be received.
  5. Once you are in the queue, you will receive an SMS text confirmation advising you to see one of our service desks. Completion of the YU Screening questionnaire is required.

QLess web portal

If you cannot access the QLess app, then you can also join the queue through this web portal.

  1. Enter your first and last name and your phone number where a SMS text message can be received. Click the Next button.
  2. Optional: Enter your York student ID number. Click the Next button.
  3. Choose the queue called In-Person Service, Student Support and Advising

Text Message (SMS)

Text SMS number 647-492-8395. Text SMS Keyword yuregistrar (standard text messaging rates will apply)

Location

Bennett Centre for Student Services
99 Ian Macdonald Blvd
Toronto, ON M3J 1P3
CANADA

In-person Hours of Operation

  • Monday, Tuesday, Thursday and Friday: 9 a.m. to 4 p.m.
  • Wednesday: 10 a.m. to 4 p.m.

Other ways to connect with Student Support & Advising

Phone Number: 416-872-9675

Telephone Hours:

  • Monday, Tuesday, Thursday and Friday: 9 a.m. to 4 p.m.
  • Wednesday: 10 a.m. to 4 p.m.

Graduate Students

Phone Number: 416-736-2100 ext. 32004
Telephone Hours: 

  • Monday to Friday: 8:30 a.m. to 4:30 p.m.
    closed daily between 12:00-1:00 p.m. (ET)

York University
Student Support & Advising
Bennett Centre for Student Services
99 Ian Macdonald Blvd
Toronto, ON M3J 1P3
CANADA