Contact Student Support & Advising

Please Note: Student Support and Advising office will be closed on Wednesday, November 29 and will resume normal operations on Thursday, November 30.

Advisors at Student Support & Advising provide assistance and guidance to students seeking information on admissions inquiries, your student record, your student account and financial aid matters.

We are here to help you:

Before connecting with the Student Support & Advising team, we recommend reading the following sections on services that we provide online or our frequently asked questions (FAQs).

For course-related inquiries, please contact your Faculty's Academic Advising office.

FAQs

Confirmation of Enrolment for Fall 2023 OSAP is taking place from Sep 1 to Sep 10. There is no need to follow up until September 10.

If you have submitted your OSAP application with required documents by July 25 and do not receive your funding by the payment due date of September 10, interest will be deferred on the outstanding balance for the month of September.

Visit the OSAP Important Dates page for more information.

OSAP funding will be released between September 1, 2023 and September 10, 2023, if you applied before July 25 and all documentation has been approved. Please ensure you are enrolled in a full-time/part-time course loads, respective to your application, to avoid delays in receiving your funds.

If you applied after July 25, you can expect to receive funding by late September or early October. Log in to your OSAP account to check the status of your application.

Fees for the fall term are due on September 10. Visit our webpage about how and when to pay through your student account.

If you are a first-year student and paid the $300 registration deposit, you will not be de-enrolled from classes should you miss the “Minimum Payment due by” date.

However, you will accumulate interest charges on your student account.

To avoid this situation, we recommend reading the Understand Your Statement webpage. 

If you do not remember your Passport York username or password you can reset your Passport York username or password using one of the options provided on the Passport York Password Reset web page.

Spaces in the course may be reserved or restricted.

To request permission to join the course or to be added to the waitlist, you will need to contact the department that is offering the course. You can use the Course Contact Directory or the York Directory tool to find departmental contact information.  

Services we provide online

Many services are available to you completely virtually.

  1. To order transcripts, graduation letters, diplomas, a RESP letter, or any other customized letter, submit a request through the request a letter webpage. 
  2. To request a change of your academic program, submit a program change request.
  3. To reactivate your York record after time away, submit a reactivation form.

For a full list of online services, visit My Online Services.

Resources available to you

Learn about other ways we can support you in your journey as a student. If you need help outside of your student account, please see the following resources available at York.

Book an appointment with us

To connect with us either in-person or virtually, you must use the QLess app.

To access QLess:

  1. Download the QLess app to your smartphone from Google Play or the Apple App Store or
  2. Access the QLess web portal through a web browser.

Note: For all OSAP inquiries, please ensure that you have uploaded your OSAP documents directly to your OSAP account.

Please note: We are currently experiencing high queue volumes on all our contact channels. We apologize for the delays as we continue to work to improve our student services.

For in-person appointments:

  1. Open the app and search for Office of the University Registrar (OUR) at York University.
  2. Choose the queue called Office of the University Registrar (OUR) - In-Person Service, Student Support and Advising.
  3. Enter your phone number where a SMS text message can be received.
  4. Once you are in the queue, you will receive an SMS text confirmation advising you to see one of our service desks. Completion of the YU Screening questionnaire is required.
  1. Enter your first and last name and your phone number where a SMS text message can be received. Click the Next button.
  2. Optional: Enter your York student ID number. Click the Next button.
  3. Choose the queue called In-Person Service, Student Support and Advising

If you have inquiries about accounts, financial aid, enrolment or admissions, you can visit us for drop-in support. Students will be seen on a first-come, first-served basis.

 

Mondays, Tuesdays, Thursdays and Fridays: 9 a.m. to 4 p.m.
Wednesdays: 10 a.m. to 4 p.m. 

For virtual appointments:

  1. Open the app and search for Office of the University Registrar (OUR) at York University.
  2. Choose the queue called Office of the University Registrar (OUR) - Zoom - Virtual Service, Student Support and Advising.
  3. Enter your phone number.
  4. You will receive a text message (not an email) with a Zoom ID and password.
  5. Go to zoom.us/join and enter that Zoom ID and password to access the video call.
  1. Enter your first and last name and your phone number where a SMS text message can be received. Click the Next button.
  2. Optional: Enter your York student ID number. Click the Next button.
  3. Choose the queue called Zoom - Virtual Service, Student Support and Advising.
  4. You will receive a text message (not an email) with a Zoom ID and password.
  5. Go to zoom.us/join and enter that Zoom ID and password to access the video call.

Mondays, Tuesdays, Thursdays and Fridays: 9 a.m. to 12 p.m.
 

Connect with Student Support and Advising

Phone Number: 416-872-9675

Telephone Hours:

  • Mondays, Tuesdays, Thursdays and Fridays: 9 a.m. to 3 p.m.
  • Wednesdays: 10 a.m. to 3 p.m. 

Please note:

  • Due to higher than usual volume our wait-times range from 20mins – 1 hour (optimal times are between 10:00 to 11:30 a.m.).
  • Please note: The ability to wait in a queue is not currently enabled. If all representatives are already on calls, you will hear a busy signal on the line. Please hang up and try again later.

Email: rscheck@yorku.ca

To assist us with processing your inquiry, please:

  • Provide the following information in your subject line: student number, first name, last name, re: (reason for your email)
    For example: 678456, John Doe, OSAP question
    • If you do not have a student number, include your date of birth instead
      For example: 21 June 2022, John Doe, OSAP question
  • Include your student number in all correspondence
  • Do not resend your request multiple times or to multiple emails. We thank you for your patience as the team processes your request as soon as possible.

Student Support & Advising (Registrarial Services)
York University
Bennett Centre for Student Services - Main Floor
99 Ian Macdonald Blvd (paid parking is available behind building)
Toronto, ON M3J 1P3
CANADA