Office of Student Community Relations

The Office of Student Community Relations (OSCR) is part of Community Support & Services at York University.

We support you by considering not only who or what brought you to us, but how your situation is impacting your overall learning experience. We are also responsible for administering the Code of Student Rights & Responsibilities (the Code).

Services we offer

Care & Support

You can experience a range of issues in your life that impact your university journey. We assist you and community members in navigating these issues.

The CARE Team (coordinate, assess, respond and educate) provides comprehensive support plans for you in your times of need.

Education & Training

We can help you know your rights & responsibilities as a student, the complaint process and pathways to resolving your problems.

We also collaborate with you, as well as the broader York community, to contribute to a safe and constructive learning and working environment.

Critical Incident Management

Have you experienced any of the following?

a critical illness or injury
grieving a death
attempted suicide and/or
a sexual assault

We can help arrange appropriate referrals, both internal and external to York, depending on your situation. Please see "Who we work with" below to view a list of offices you may be referred to.

Conflict Resolution Services

OSCR supports the resolution of student-centered complaints and conflicts.

We facilitate restorative and informal resolution processes, where appropriate, for complaints under the Code of Student Rights & Responsibilities.

We also facilitate and support individuals in formal adjudicative processes under the Code, as well as training around conflict and dispute resolution for University stakeholders.

Who we work with

Since every situation is unique, we may work with other departments in the Division of Students to help you. We may refer you to acquire accommodations or to work with someone to help bring resolution to a problem you may be facing.

These departments include:

The Code of Student Rights & Responsibilities

The Code of Student Rights & Responsibilities is the set of identified values that the York University community is expected to uphold. The Code upholds a philosophy and practice that is intended to balance a set of principles: support, accountability and education.

Read the Code of Student Rights & Responsibilities

Understanding Community Standards vs Care & Support

We provide supports if you are facing challenges in your personal and academic life.

We can make referrals to academic advising, student accommodation services, housing supports, mental health services and financial resources. We can also provide support to if you need temporary academic accommodation. These services are available on a voluntary basis for any student in need.

We also provide assistance to individual community members and the community as a whole in maintaining the standards for community engagement.

The Code of Student Rights & Responsibilities sets out the expectations for how all students will conduct themselves in a manner that upholds the research, teaching, learning and living environment at the University.

When the behaviors of a student interfere with the standards of civility, diversity, equity and respect that all of our community members should expect, OSCR can support in addressing these situations through the complaint and resolution processes under the Code.

Need immediate assistance? Please refer to the contact list below.