Ask a Nurse

Ask a Nurse

Consult a healthcare professional

Students juggle a lot, from academics and work to family and friends. It can be hard to prioritize your own health and well-being at the same time. 

Ask a Nurse is a confidential service for York students. Speak to Public Health Nurses from Student Counselling, Health & Well-being about your health-related questions, without an appointment. There is a lot of health-related information online and it can be difficult to tell what’s reliable. Our goal is to answer your questions, find solutions and connect you to the most helpful resources. Come see us in-person or get in touch online!

Take care of yourself and your health

Come to us with your general health-related questions and concerns. Here are some examples of topics we can support you with:

  • Where can I find a primary care provider?
  • How can I change primary care providers?
  • What birth control options are available to me?
  • How can I ensure my concerns are being met at my doctor or primary care appointment?
  • I have a new prescription and would like to know more about it.
  • I haven't been feeling well and would like some advice.
  • I have been referred for a test / to see a specialist and want to know what to expect.

Get in touch!

Check the calendar to find out when you can drop by in-person, or reach out virtually by completing the form below. Please allow 5 business days for a response and do not include any personal health information in your message.

Ask a Nurse is a new service provided to York University students by Public Health Registered Nurses, at no cost. Consultations and care provided by the Public Health Registered Nurses are conducted within a non-clinical setting. When you access support through Ask a Nurse, the conversations you have with the nurses are confidential*. Please note, there are situations in which we may be required by law to disclose personal information. 

The Public Health Registered Nurses do not provide health assessments, diagnose and/or treat illnesses. Ask a Nurse is not a crisis line. If you are having a medical emergency, contact the appropriate emergency service

Ask a Nurse Contact Form

Conversations with our Public Health Nurses are confidential. However, you should be aware of the following situations in which your personal information may be disclosed to persons outside of Student Counselling, Health & Well-being (SCHW):

  • We are required by law to report to the appropriate authorities any suspicions that a child (someone presently under the age of 16) has been, or is currently being physically, sexually or emotionally abused, neglected or witnessing domestic violence.
  • If you are in serious and imminent danger of hurting yourself or someone else, we may need to reveal to an appropriate third party (e.g. health care providers, ambulance, police, special constables, family, etc.) enough information to help you and to protect others.
  • If you are involved in a legal proceeding, the court may subpoena our records.
  • If you report that a member of a regulated health profession (e.g. medical doctor, psychologist, nurse, social worker, psychotherapist, etc.) has initiated correspondence or contact with you of a sexual nature, we will need to report the professional to their regulatory body.
  • As part of the regulatory activities to protect the public interest (e.g. audits) of the College of Psychologists of Ontario, the College of Nurses of Ontario, the Ontario College of Social Workers and Social Service Workers, or the College of Registered Psychotherapists of Ontario.
  • Release of Information under the Missing Persons Act; Reporting of Abuse or Neglect under the Long Term Care Homes Act and the Retirement Homes Act.

SCHW Public Health Nurses work as part of a university circle of care team and may consult about client files. In these situations, identifying details will remain confidential whenever possible.

Frequently Asked Questions

No, our Public Health Nurses do not work out of a clinic and do not offer physical health assessments.

Our Public Health Nurses do not provide medical notes.

Please follow the instructions on your medication and follow up with the pharmacy that initially filled it for assistance.

Referrals can only be made by physicians and nurse practitioners. We will do our best to find you resources that offer self-referral, but you may need to follow up with your primary care provider for assessment and referral.

If you are experiencing any new or urgent symptoms like shortness of breath, difficulty breathing, chest pain, worsening symptoms, bodily harm, excess bleeding, mental distress or have been in an accident, call 911 immediately and visit the nearest hospital. If you're sick but your symptoms are manageable at home, contact your primary care provider or visit a walk-in clinic.

Send us a message or drop by our next tabling event and we’ll be happy to assist you!

Send us a message or drop by our next tabling event and we’ll be happy to assist you!

Visit a preferred provider. Preferred providers are clinics, hospitals and labs that accept the University Health Insurance Plan (UHIP). If you visit a preferred provider with a paper copy of your UHIP card, you do not need to pay anything - they will bill the insurance company (Manulife/Cowan) directly. The only exception to this is the Appletree clinics, where you can expect to pay a $15 administration fee.

Send us a message or drop by our next tabling event and we’ll be happy to assist you!

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Contact us

Ways to connect with Student Support & Advising

  • In-person
  • Phone
  • Email

Visit the Contact SSA page for more details on hours of operation.

Email: rscheck@yorku.ca (Please remember to include your name and reference or student number in your email.)